Luxury Shipping
Luxury shipping is free for US domestic orders over $75. We ship all other orders with our paid luxury shipping and the price to ship to your location can be seen during checkout when entering your address. Luxury shipping includes all products being carefully wrapped in protective honeycomb paper for safe delivery and less waste.
Bandholz Assurance
If you don't love Bandholz products you purchased, we'll buy it back or exchange it for another fragrance—no questions asked. Just head over to our contact page to initiate your return or exchange.
Returns
We want you to be happy at Bandholz, even if the product doesn’t work for you. Everyone has different fragrance preferences. While we’d love to say our products will work for 100% of the people that buy them, we know that’s simply not the case.
Don’t worry; if you aren’t completely satisfied with our products, we’ll take care of you. If something doesn’t work, we’ll find you a fragrance that does, and if we can’t, we’ll make you whole.
- We offer full refunds (including shipping) as long as our payment processor allows it (usually up to 120 days from the date of purchase).
- After 120 days, we can do a refund as store credit.
- Swaps are always free (net the difference in product costs).
USA Shipping
Our target is to ship orders by 1:00 PM CST the same day. During big product launches and holiday rushes, orders can take up to three days to ship. Orders can also be delayed if further verification is needed for inaccurate shipping information or suspicious orders. The average shipping time is two days, but this varies based on your location (we ship from Texas). Shipping speed & timeframes are not guaranteed and provide only a general estimate of when you will receive your products. Rates apply to the continental USA.
- Free Luxury Shipping on US domestic orders over $75
- Shipping Rates: $7.99 standard & $15.99 premium shipping